1. To delete moved (aka NPAI) and/or Opt-outs contacts
Go to Plezi’s Configuration > “Contacts” tab
Select which contacts you want to delete and that’s it!
2. To delete all your contacts or just some of them
a. Go to Marketing > Contact list
b. Create a contact list that includes all of your contacts or those you want to delete (identify their common features).
c. Once you have created the list (this may take a few minutes), return to all of the smartlists and click on "Actions". You can then choose to delete the “contacts in the list”.
3. How do I delete a contact list?
Go to Marketing > Contact lists:
Click on the three small dots to the right of the list;
Click on “Delete the list”.
A confirmation pop-up will appear to confirm your request.
Note: This will delete your contact list....but don’t panic! The contacts included in this list will stay in your Plezi contacts database.
Can’t delete your contact list? This may be because the list is being used for a scheduled delivery (email campaign, workflow, newsletter)
Tips and Tricks
Deleting contacts is irreversible & can take up to 1/2 day to take effect: each deletion requires us to go and check (automatically, I can reassure you) the contacts, content, automation, smartlists etc.
If the contacts that you have deleted reappear in your Plezi account (via a form, your linked CRM, a new import etc.), new contact records will be created, as if Plezi recognised these people for the very first time.
Tip: When you look at your reports, it may spot a difference, as if leads had disappeared. This is normal. If leads were “not found at this address” or were Opt-outs, they are no longer in your Plezi account, and therefore not on your future reports! Elementary, my dear Watson!♀️