1.“Not found at this address” and/or Opt-outs

Go to Plezi’s Configuration > “Contacts” tab

Select which contacts you want to delete and that’s it!

2. All of my contacts or just some of them

a. Go to Marketing > Contact list
b. Create a contact list that includes all of your contacts or those you want to delete (identify their common features).
c. Once you have created the list (this may take a few minutes), return to all of the smartlists and click on "Actions"
You can then choose to delete the “contacts in the list”. 

Tips and Tricks

  • Deleting contacts is irreversible & can take up to 1/2 day to take effect: each deletion requires us to go and check (automatically, I can reassure you) the contacts, content, automation, smartlists etc. 
  • If the contacts that you have deleted reappear in your Plezi account (via a form, your linked CRM, a new import etc.), new contact records will be created, as if Plezi recognised these people for the very first time. 
  • Tip: When you look at your reports, it may spot a difference, as if leads had disappeared. This is normal. If leads were “not found at this address” or were Opt-outs, they are no longer in your Plezi account, and therefore not on your future reports! Elementary, my dear Watson!‍♀️ 
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