1.“Not found at this address” and/or Opt-outs
Go to Plezi’s Configuration > “Contacts” tab
Select which contacts you want to delete and that’s it!
2. All of my contacts or just some of them
a. Go to Marketing > Contact list
b. Create a contact list that includes all of your contacts or those you want to delete (identify their common features).
c. Once you have created the list (this may take a few minutes), return to all of the smartlists and click on "Actions"
You can then choose to delete the “contacts in the list”.
Tips and Tricks
- Deleting contacts is irreversible & can take up to 1/2 day to take effect: each deletion requires us to go and check (automatically, I can reassure you) the contacts, content, automation, smartlists etc.
- If the contacts that you have deleted reappear in your Plezi account (via a form, your linked CRM, a new import etc.), new contact records will be created, as if Plezi recognised these people for the very first time.
- Tip: When you look at your reports, it may spot a difference, as if leads had disappeared. This is normal. If leads were “not found at this address” or were Opt-outs, they are no longer in your Plezi account, and therefore not on your future reports! Elementary, my dear Watson!♀️